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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Petrino

April 3, 2026

5  out of  5
rating by Jessica Petrino
"Been with randy bales for years now and always take care of me and my kids. Great place and Great people"
We responded:
"So happy you are getting all the help when you need it."
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Paul Schneider

April 1, 2026

5  out of  5
rating by Paul Schneider
"Abigail was super friendly and amazingly quick in taking care of my issue. We need more Abigails in the world!"
We responded:
"Paul that’s a pretty great compliment! Well said!"
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Travis Christina

March 25, 2026

5  out of  5
rating by Travis Christina
"Randy Bales knows how to select great employees, Abigail at the office is fantastic! Attentive to our needs, I always know when I connect with her she will quickly respond and meet our needs."
We responded:
"Thank you travis. That’s the plan. Hear, help, and let you move on with your day. 🙂 isn’t that how insurance should be. "
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Brie Cook

March 24, 2026

1  out of  5
rating by Brie Cook
"Horrible Service. SO bad... that tried to move to a different agent.. and they wouldn't let me. Had to argue with their staff... multiple times to release my polices. They still didn't do it. I had to file a complaint against him with State Farm and the Colorado Division of Insurance for unethical behavior. Would never recommend them. And I would recommend any one else who has received this treatment from them file with the Colorado Division of Insurance against him."
We responded:
"We dont have any means, system, or control to prevent any client from moving to another agency or canceling your policy. It doesn’t exist. Frequent in Non-pays, Late pays, stretching billing dates, it never feels good to expose the self inflicted discomfort someone has with our office but here we are. We look forward to using the extra time to serve our customers that don’t use their personal financial situation to argue with our staff while we try to accommodate to them. "
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Carmen Curtis

March 12, 2026

5  out of  5
rating by Carmen Curtis
"Extremely fast and professional service! I recently switched all my policies (homeowners, rental properties, auto, RV and umbrella) to State Farm. Abigail Butler-Berven has been my contact and she is "Johnny on the Spot" - always quick to respond and has all the answers! The switch to State Farm was very easy and Abigail was patient in answering all my questions during the transition. My experience has been nothing short of 5 stars, I would recommend State Farm, and Abigail in particular, to anyone!"
We responded:
"Boom! Thank you so much. What seems like a process, ends up being the solution to knowing everything is dialed in. Stress free!"
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rita valtier

March 10, 2026

5  out of  5
rating by rita valtier
"I have been with Randy Bales for over 10 years since I moved to Colorado. State Farm has never disappointed me and always been there when I needed them. Great service, people, and prices."
We responded:
"Your loyalty is the biggest compliment. Thank you for your continued trust of our insurance offices abilities. "
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Dorothy Welty

March 9, 2026

5  out of  5
rating by Dorothy Welty
"Abigail made it so easy to transfer my policy. Thank you."
We responded:
"Very happy to have your insurance polices in our office Dorothy ❤️"
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olanrewaju moses

March 2, 2026

5  out of  5
rating by olanrewaju moses
"Terrie, diana are the best, they really helped me alot"
We responded:
"I appreciate hearing that you trust our insurance office. Thank you for the kind words about our service."
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Mike Quigley

February 2, 2026

5  out of  5
rating by Mike Quigley
"Terry was very helpful with our insurance needs"
We responded:
"She is a detailed an efficient team member, I’m very happy you had a great experience."
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Matt LaScola

January 29, 2026

5  out of  5
rating by Matt LaScola
"Abigail was excellent to work with. She was professional and courteous and solved a problem with my policy very quickly. It's nice that that level of service still exists today."
We responded:
"Thank you. We are experts in this office. Knowledgeable and trust worth is what we do. 😁"
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Lou Ann Colby

January 29, 2026

5  out of  5
rating by Lou Ann Colby
"Terrie has really worked to find me affordable homeowners insurance (in Teller County no less!) She's very professional and kind."
We responded:
"I’m happy she could make the impossible, possible with you home insurance. Thanks Lou Ann!"
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Mike Freiberg

January 25, 2026

5  out of  5
rating by Mike Freiberg
"I worked with Diana Solis at Randy Bales' office on a recent loss assessment. I found Diana to be very professional and pleasant to work with. My assessment payout was handled quickly and without issue."
We responded:
"Diana is dedicated in our office to follow up and keep claims moving. I appreciate you acknowledging her hard work. Not many offices have someone like this let alone like Diana. 😇"
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M Nofziger

January 24, 2026

1  out of  5
rating by M Nofziger
"I was asked to complete a survey after I was told that the $978 per month cost of State Farm auto insurance for two adults and two student drivers could not be lowered because of not completing a State Farm safety form even though my youngest completed the safe driver class as required by the state and I submitted copies to State Farm as proof thinking that met the requirement. As a result, I am extremely frustrated and disappointed in my experience with State Farm. Glad to see State Farm can afford all the celebrity advertisements and the State Farm name posted everywhere in arenas."
We responded:
"It looks like all we were waiting for was the certification from the steer clear requirement. We have been reaching out via text and email, let us know if there is a better method. Please give us a call and we can walk you through submitting the form quick and easy. And you are correct, having this in for a youthful driver is a huge saving. "
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Steve Schlosser

January 23, 2026

5  out of  5
rating by Steve Schlosser
"Phenomenal service and knowledge from this group of agents. Abigail worked with me and is timely, responsive, and kind. 150% recommendations! They saved me a ton of money."
We responded:
"Thank you Steve for the kind words. Abby is really responsive, I enjoy having her as our admin. "
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Steve Petersen

January 21, 2026

5  out of  5
rating by Steve Petersen
"Randy and his staff are outstanding. There always available to talk too and have great attitudes. I just had my 2-year policy review with Terrie and she was amazing. Keep up the great work and thanks for being there."
We responded:
"Has it been two years already! Thanks Steve!"
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Deb

January 21, 2026

5  out of  5
rating by Deb
"State Farm is A-mazing!!! Always ready to help!!! Been with them for about 9 years!!! Their rates are fantastic!!!"
We responded:
"Thank you very much"
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Dennis Populorum

December 30, 2025

5  out of  5
rating by Dennis Populorum
"This office always treats us like family."
We responded:
"Thank you sir. Thank you"
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Greg Brown

December 23, 2025

5  out of  5
rating by Greg Brown
"Diana has been great! I am not so happy with State Farm claims division."
We responded:
"Thanks Greg!"
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Carol Williams

December 11, 2025

5  out of  5
rating by Carol Williams
"Best team ever. Very responsive."
We responded:
"We appreciate you sharing that. 🙂"
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Jesse Gildea

November 22, 2025

5  out of  5
rating by Jesse Gildea
"It was a pleasure working with Terrie. She was very helpful and worked with me to get the right coverage at a great price. It was a pleasure working with her."
We responded:
"Thank you for your support Jesse. We are always happy to help you and your family. "
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Jeff Roskell

November 17, 2025

5  out of  5
rating by Jeff Roskell
"Needed some quick insurance today for a car and Abigail M Butler-Berven came through for me :) great service"
We responded:
"The attention to detail on your end is exquisite. 😃"
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Richard Hollingworth

October 8, 2025

5  out of  5
rating by Richard Hollingworth
"Worked with Nate to get our Overland Truck covered. It’s an unusual truck and needed some complex underwriting. However, they got it covered with a fantastic policy all the while with seamless communication. Highly recommend this friendly, family focused but knowledgeable State Farm agent. Thanks Nate for all your hard work."
We responded:
"Thank you Richard. Being active in the overland community, I understand the enthusiasm and stress we have with our trucks. Nate is a wiz with underwriting, happy we dialed your off-road insurance in. "
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Mark Smith

September 5, 2025

5  out of  5
rating by Mark Smith
"Abigail is amazing - helped me with a massive snafu from our mortgage servicer failing to remit the annual premium for our homeowners that would have left us without coverage. Went above and beyond in ensuring that we remained covered!"
We responded:
"Mark we are happy to be the boots on the ground for servicing your home insurance. thank you for finding value in what we do!"
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Jason Eccleston

September 4, 2025

5  out of  5
rating by Jason Eccleston
"Worked with Diana and Randy to get our insurance reinstated because of fire mitigation concerns. They were incredibly helpful and knowledgeable along the journey to help me understand what mitigation needed to be done and communicated with me at every step. Really appreciate this State Farm team."
We responded:
"Thank you for understanding the process for your home insurance and following through. Successful because of your hard work as well. 🫡"
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Joe Wood

August 25, 2025

5  out of  5
rating by Joe Wood
"Abigail was terrific helping me figure out the correct coverage and get me set up!"
We responded:
"She’s good! Thanks for the feedback!"